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[Kama Jaskolska]

These positions are located in Wroclaw, Poland. They are available for fluent speakers of one or more of the following languages: Russian, German, French.

This role:
As an Online Sales and Operations Associate, you’ll help the OSO team better serve Google's worldwide advertiser base for Adwords. These fast-paced sales and support teams quickly identify and resolve customer concerns and contribute to the growth of our programs. You will have opportunity to work in the innovative and creative environment where change happens. Your objective is to provide our advertisers with the best possible service. Your specific responsibilities will depend on the product area and your skills and experience. They could include managing advertiser accounts, developing compelling advertising solutions for advertisers, developing scalable support solutions, or providing analytical and reporting support. You’ll work with advertisers by providing customer service via email or chat and educational solutions and community forums. You will also provide analytical support to increase account performance. Among your many attributes, you need to be a self-starter that is comfortable working in rapidly-changing environment, and you have a strong desire to learn.

Responsibilities:
• Provide outstanding customer service and sales support to Google's advertisers, publishers and/or users.
• Provide analytical support and collaborate with account managers to improve account performance.
• Manage customer inquiries by e-mail and/or live chat.
• Collaborate with Specialists, Engineers, and Product team members on new feature development.
• Implement creative ways to improve client relationships.
Requirements:
• Recent or soon-to-be university graduate with strong academic performance in a Bachelors/Masters degree (or equivalent) (statistics, mathematics or quantitative focused courses desired).
• Proven track record of exceptional performance and high productivity.
• Experience in data analysis and reporting through part-time or internship role is desired. Client service or account management experience is a bonus.
• Attention to detail with the ability to complete large volumes of work quickly and on deadline.
• Strong computer application skills, particularly in advanced excel.
• Excellent written communication skills in Russian, German, French and excellent knowledge of English.

Near-native fluency is required in the language of the country to which you are applying. Your CV must be submitted in English, and accompanied by university transcripts or full grade summary.

Go to http://www.google.com/support/jobs/bin/answer.py?answer=78673 to apply.